FAQs

Are your products vegan ?

Yes. All our products are suitable for vegans. In addition to this we never use ingredients that are tested on animals. 

Return and Refunds

We have a 14 day Return & Refund Policy. The 14 days starts from the day the item was received by you. To be returned goods be in the same condition you received them. The product must be unopened, unused, undamaged. For returns and refunds, please email: hello@wackywaxs.com 

We strongly advise proof of postage when returning items to avoid any packages becoming lost in transit. 

Customers are responsible for delivery costs of returned items. Once the returned item is received and inspected, we will notify you by email and confirm if the refund is approved. If accepted the refund will be processed to the original payment method.

Wackywaxs does not accept liability for products damaged in transit.

Children and pets

Our wax melts are safe to use around children and pets as long as they are kept out of reach. Please keep in mind some pets maybe senstive to strong odours. Never leave your wax burner unattended especially in the presents or children or pets. 


Safety

In compliance with the European Regulation  on Classification, Labelling and Packaging information on the chemical composition and associated hazards of each fragrance is displayed on our products.

Our products are used at your own risk. Please ensure you follow all the safety advice. Wackywaxs does not accept responsibility for any damage caused as a result of the use of our products. 


• Remove all packaging before using wax melts.

• Always use a burner designed for wax melts.

• Check your burner regularly for damage  before use. 

• Do not overfill wax burner.

• Use a 4 hour unscented tealight.

• Always keep out of reach of children and pets at all times. 

• Always keep in sight when burning. Never leave a lit tealight unattended.

• Keep away from draughts.

• Always keep your burner on a stable and heatproof surface away from fire hazards.

• Do not attempt to move your wax burner while burning.


How to use wax melts ?

Place the desired amount of wax in the top of your wax burner and light and the tea light candle. We recommend starting with a small amount and building up to your preference of scent throw. 

To change your wax melts wait for the wax to cool completely then remove the melted wax from the wax burner.